Frequently Asked Questions

Use the Tip Finder tool to find the Comply™ foam tip for your earbuds. You may search device brand, model, or Comply product name to find the compatible tip. When you find your device, click on the “View Tips” button to proceed to the Comply product page. Was your earbud not listed? Please fill out our Device Request Form to notify our team about your earbuds. We have over 2000 compatible devices for Comply tips and your input helps build our compatibility library. We would love to learn about your preferred earbuds!

We want you to be satisfied with your Comply Foam products and we will ensure you have tips that work for you. We do not require product returns when processed through theGuaranteed Fit Program(GFP).  Should you want a refund without a replacement through the GFP,contact us to begin the return process. We are happy to process returns for unopened products purchased from complyfoam.com within the past 30 days.  Return shipping will be the customer's responsibility and original shipping will not be refunded. If the product is opened, our customer support team will work with you to find a possible solution.  Contact us For products purchased through other retailers, refunds are at the discretion of the individual retailer. Please contact the retailer for assistance.

Hearing Components warrants that reasonable care was used in the manufacture of these products and that the products meet specifications at the time of purchase. Hearing Components shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of these products. Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above limitation may not apply to you. Customers’ sole remedy is to seek replacement of the product or a refund. This warranty gives you specific legal rights, which may vary from state to state. If you wish to make a direct claim, contact Hearing Components by emailing us at customer@complyfoam.com. Comply™ Foam Tips are manufactured under Hearing Components’ international equivalents for U.S. Patent numbers 4,880,076, 5,002,151, 7,236,605 and 7,864,973.

Customers who purchase their tips from www.complyfoam.com are eligible for our Guaranteed Fit Program.  If you ordered the wrong core size or tip size, email us within two weeks of receiving your order, and we’ll provide you with a store credit for the product that you can use to replace your tip with the right fit. Please note, this program only applies to earphones that we list as compatible on our website and the customer is responsible for shipping costs of the new product. If you purchased tips through one of our online partners such as Amazon or Bestbuy.com, please utilize their return and exchange process for replacing the tips.  Please note, we cannot process returns or exchanges for purchases made from other online partners.

Comply's TechDefender™ is an acoustically transparent foam that protects your earbuds and in-ear monitors from wax, sweat, debris, and moisture.

Periodically, Comply will discontinue the production of a specific foam tip. Reasons for discontinuation range from obsolete device pairing(s) or better compatibility via a new Comply product. Check out our tip finder tool as it includes all active earbud compatibilities.

We strive to provide a very fast turn-around from order placement to shipping. All orders ship within 1-2 business day. It may be possible to cancel or change your order during the processing period but once it has shipped, it cannot be cancelled or changed. Contact us at customer@complyfoam.com with your order number and request to see if you are eligible. Marking your email URGENT will help move it to the top of the que for quick review.

Typically, all orders ship the next business day. During promotion periods, or for new product launches, please allow additional time for your order to be fulfilled. Once the order ships, you will receive an email with the tracking information. Please allow 24 hours for the tracking information to update.

Tracking numbers are automatically generated and emailed on the day they are shipped from our Minnesota warehouse. Domestic options: UPSMI (UPS Mail Innovations) – Shipments are created through UPS and will have final delivery from the local post office. Delivery is generally 2-6 days depending on where you are located in the US. FedEx 2-Day – Shipments are delivered 2 days AFTER the ship date. Please note – FedEx does not deliver to PO boxes. If an order is received with a PO box shipping address, the package is automatically switched to UPSMI. International Options: UPSMI (UPS Mail Innovations) – Shipments are created through UPS and will have final delivery from the local post office. Delivery will vary from 5-20 days depending on location, transit times and local post service levels. FedEx International Priority – Delivery will vary from 4-10 business days depending on location. Customer will be responsible for duties and taxes before FedEx will deliver the package.

Your local delivery or postal driver may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package. If your tracking information for your package shows delivered and you can’t find it, please contact the carrier or your local post office, depending on your ship method, for assistance on locating your package. You may contact us at customer@complyfoam.com if you are unable to find resolution on your lost package with the carrier or post office.

If your tracking number indicates that your package is undeliverable, marked as "unclaimed," "return to sender," or is returned to us due to an incorrect or incomplete address, please promptly email us at customer@complyfoam.com. We will take immediate action and either ship out another package or issue a refund. Once the package successfully arrives back at our facility, our dedicated returns team will initiate the processing and issue a refund for the subtotal of your order. Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account. If the incorrect address is given at the time of order, you may contact the shipper or final mile carrier after the order has left our warehouse and ask them to forward or redirect your package. We are not responsible for packages that get lost, stolen, or damaged.

E-mail customer@complyfoam.com to request a new invoice. Once the product has shipped, our internal system automatically prepares an invoice that can be emailed as an attachment.

We process orders in US Dollars. Once payment has been processed, your provider will convert the charge into your currency. VAT, Taxes, and Duties – Customer Responsibility. We do not calculate or collect taxes/duties at time of payment. It is the purchaser’s responsibility to check and abide by their country’s local regulations and policies. It is the responsibility of the purchaser to be sure the Customs Department in the receiving country permits the contents of your order to enter your country and to understand the duties/tariffs requirements. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations, taxes, or duties. For countries where parcel tracking services are not available, we cannot be held responsible for non-delivery.

We do ship to APO or FPO addresses. Standard shipping is the only option available for APO or FPO addresses. Shipping Times - Orders can take up to 14 business days when shipping to an APO or FPO. Entering APO or FPO Military Addresses To make sure your package gets to its destination, follow these instructions for entering a military address. Address Line 1 For Army, Navy and Marines: Enter Unit Number and Box Number For Ships: Enter Ship Name and Hull Number For Air Force: Enter PSC Number and Box Number Address Line 2 Enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.) City Enter APO or FPO State Select one of the following: AA: Armed Forces America AE: Armed Forces Europe, Middle East, Africa and Canada AP: Armed Forces Pacific Zip Code Enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9. Phone Number We suggest entering the phone number of a family member or friend who is stateside.

There are many different earbud tip options out there, but knowing the difference between Comply foam vs other foam tips can give you an insight into why thousands of earbud users choose Comply.

• Slower recovery time gives you more time to put earbuds in with a comfortable fit (Comply foam 10-20 second release time, other foam 2-5 seconds).
• Tips don't swell in the presence of moisture, providing consistent performance.
• Trusted and used by Global Military Personnel in high noise environments.
• Comply tips have 50% less pressure on the ear canal than other foam tips.
• Constructed with user-friendly materials providing a soft and gentle experience for your ear canal.

Read more on how Comply Foam tips are different than other foam tips!

The lifespan for all Comply Foam ear tips depends on use and averages 2-3 months per pair. How you use the tips, body chemistry (earwax, oils, etc.), and the environment will affect how long your tips last. Replace when the tips start to flake, tear, or lose their memory foam properties such as expanding too quickly. Tips will deteriorate if exposed to alcohol-based cleaners, hand sanitizers, or lotions. Colored tips may fade with time, this is normal and does not affect performance.

While every earbud is unique, generally there is a recommended method to removing your ear tips:

1. Pinch both sides of the tip near the base using your index finger and thumb. Prevent peeling the foam with your fingernails to avoid the inner core separating and sticking to the soundport.
2. After you have a firm grip, pull the tip straight off the device to remove entirely.
3. If you have questions or concerns regarding your tip removal, please contact our support team at customer@complyfoam.com.

If tips are not tearing or deteriorating, you may be able to extend the life of your tips by gently removing earwax and debris. Do not clean tips when warm and soft just out of your ear. Once at room temperature, either use a Comply™ Tip Wipe or wash the tips in warm water, squish with a soft cloth, and air dry before next use. Never use soap, detergent, or alcohol-based cleaners as they will break down the foam. Excessive cleaning may reduce lifespan and cause premature tears. We recommend replacing Comply™ Foam Tips about every 3 months or when they become soiled.

Ensure tips are firmly installed on the device. Wireless devices may need the tip to be pushed on so the tip is flush with the earbud. After installation, quickly compress and roll the tip with your thumb and forefinger, insert, and hold the device in place for a few seconds while the foam comfortably expands to fit your ear canal.

We recommend you try the same size Comply tip that you use with your earbuds' stock silicone tips. Our data has shown that up to 60% of the population uses medium. Not sure which size will fit you best? Choose the assorted pack to get one pair of each size. All purchases from our website are backed by our Guaranteed Fit Program.

We have designed our tips to fit most customers’ ear canals and be the most comfortable ear tips on the market. There is a small percentage of people we are not able to fit. Here are some options for ensuring the best fit:

• Prepping the ear tips for insertion is the first step. Quickly compress and roll the tip, insert, and hold in place for a few seconds.
• If experiencing discomfort, size down. If the earbuds are pushing out, size down. If falling out during activity, size up.
• Sometimes the all-day comfort outweighs passing a seal test. You may also try different shapes like TOZ model if you use wired earbuds or IEMs.

Due to the nature of our heat-activated memory foam, our foam can expand after being in your ears. A slight squish of the tips as you put them into the charging case should allow the case to close and charging to occur without issue. This may be more prevalent with the size large tips. If the tips have been used often and you experience this issue frequently, it may be time to change your tips.

Our memory foam tips love the heat that your ears provide to create the perfect seal and make them comfortable all day. However, it is recommended that the tips be allowed to return to room temperature if exposed to extreme heat or cold.