If a package is returned to us due to an incorrect or incomplete addressed, is marked "unclaimed" or “return to sender,” or has been deemed undeliverable for any reason by the local post office, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
During a “free worldwide shipping” sale, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.
ORDER TRACKING
As soon as your order ships out, you will receive an email with tracking.
UPS Mail Innovations transfers packages to the local post office for both international and domestic shipments.
For domestic shipments, USPS estimates delivery dates, transit times vary from one class of mail to another and cannot be guaranteed by us nor USPS. Generally, domestic orders are delivered within 1-12 business days depending on the service you chose at checkout.
International orders can take anywhere from 7-21 business days (depending on the destination) to arrive once confirmed in transit by our international shipping carrier.
SHIPPING TO MILITARY ADDRESSES
Comply™ Foam tips can be shipped to APO or FPO addresses. Standard shipping is the only option available for APO or FPO addresses.
Shipping Times
Orders can take up to 14 business days when shipping to an APO or FPO.
Entering APO or FPO Military Addresses
To make sure your package gets to its destination, follow these instructions for entering a military address.
- Address Line 1
- For Army, Navy and Marines: Enter Unit Number and Box Number
- For Ships: Enter Ship Name and Hull Number
- For Air Force: Enter PSC Number and Box Number
- Address Line 2
- Enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.)
- City
- Enter APO or FPO
- State
- Select one of the following:
- AA: Armed Forces America
- AE: Armed Forces Europe, Middle East, Africa and Canada
- AP: Armed Forces Pacific
- Zip Code
- Enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9.
- Phone Number
- We suggest entering the phone number of a family member or friend who is stateside.
